Return Policy

At JV Crafts & Gifts, we want you to be completely happy with your purchase. Please read our return policy carefully before placing your order.

14-Day Return Window

You have 14 days from the date of delivery to request a return. After this period, we are unable to accept returns.

Conditions for Return

To be eligible for a return, items must be:

• Unused and in their original condition
• In the original packaging
• Accompanied by proof of purchase

Personalized & Custom Items

Due to the custom nature of our personalized products (including items with engraving, personal sounds, or personal photos), we do not accept returns on personalized items unless:

• The item arrived damaged, or
• You received the wrong item

In these cases, please contact us within 14 days of delivery and we will make it right at no extra cost to you.

Return Shipping Costs

Return shipping costs are the responsibility of the customer, except in cases where the item arrived damaged or the wrong item was sent. In those cases, we will cover the return shipping costs.

How to Request a Return

1. Contact us at our contact page within 14 days of receiving your order
2. Include your order number and reason for return
3. For damaged or wrong items, please include a photo
4. We will respond within 2 business days with return instructions

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5-10 business days.

If you have any questions about our return policy, please don't hesitate to contact us.